Santee Cooper Adopts Oracle Cloud Infrastructure to Modernize Customer Service Platform

Santee Cooper, a South Carolina-based public utility, has transitioned its customer service platform to Oracle Cloud Infrastructure. The move aims to enhance the utility’s ability to manage customer interactions and streamline operations through modernized technology.

The updated system integrates Oracle Customer Cloud Service and Oracle Field Service, providing Santee Cooper with tools to improve customer engagement and operational efficiency. This cloud-based solution replaces the utility’s legacy systems, enabling faster response times for service requests and more personalized customer experiences. The implementation also supports remote workforce capabilities, allowing field technicians to access real-time updates and optimize their schedules while in the field.

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Source: GO-AI-ne1

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Date: April 8, 2026

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GOAI