Study Analyzes Patient Experiences and Satisfaction Under India’s PM-JAY Health Insurance Scheme

A recent study examined patient experiences under India’s National Health Insurance Scheme, Pradhan Mantri Jan Arogya Yojana (PM-JAY). Researchers Srivastava, Parmar, Strupat, and their team conducted a mixed-methods investigation to analyze how patients interact with and perceive the healthcare services provided through this initiative. The study aimed to provide insights into the effectiveness of PM-JAY in delivering accessible and quality healthcare to its beneficiaries.

The research focused on gathering data from patients enrolled in the scheme to understand their experiences with service delivery, accessibility, and overall satisfaction. By employing both qualitative and quantitative methods, the study explored various aspects of patient care under PM-JAY. Findings from this analysis contribute valuable information for policymakers and healthcare providers seeking to improve the scheme’s implementation and ensure it meets the needs of its users effectively.

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Date: November 29, 2025

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