Vanquis Banking Group Selects Freshworks to Modernize Internal Service Management

Vanquis Banking Group has selected Freshworks to modernize its internal service management operations as the company nears the completion of its “Gateway” transformation program. The partnership aims to streamline the bank’s IT and employee support systems by integrating Freshworks’ software solutions into its existing digital infrastructure.

The transition to the Freshworks platform serves as a final component of the Gateway initiative, a multi-year project designed to simplify the bank’s operational model and reduce its cost base. By adopting these new service management tools, Vanquis intends to automate routine support requests and consolidate various internal workflows into a single interface. This implementation follows the bank’s broader efforts to update its legacy technology systems and improve overall organizational efficiency.

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Date: June 30, 2026

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GOAI